Emergency Support Services
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Team Forrest provides “round-the-clock” 24x7 service and support, 365 days a year. When your business needs support, we're here to help. Our professional staff work throughout the night to troubleshoot, repair, restore, and bring online your critical systems.
We offer critical systems and “need” support for all of our services, including:
- Asterisk PBX
- Cisco and other Network devices
- SQL (Microsoft SQL and MySQL)
- Linux
- Microsoft Servers and Desktop
- Web Servers (IIS and Apache)
- Human Resources
- VoIP
- Internet/Intranet Issues (mail, DNS, Exchange, etc.)
Support Provided When Support Needed
When your systems are down, our critical response staff provide you the support you need to bring your systems online. If you have an emergency employee situation, our Human Resources experts work to resolve the situation immediately. Problems cannot always be anticipated, and this is where Team Forrest jumps into action. When your systems are at their worst, our staff is at their best.
For planned actions, Team Forrest allows pre-scheduled maintenance windows, covering your needs at the best time for your company.
For more information, or to contact an emergency response member, please contact us.
Service Agreements
Team Forrest responds to all requests for support on a best-effort response. For customers requiring a guaranteed response time, Team Forrest enters a Service Agreement (SLA) with response times guaranteed.
For more information on a Team Forrest Service Agreement, or to speak with our staff, please contact us.
